Page: FAQ

Upholstery: 100% polyester corduroy (soft, wear‑resistant, wrinkle‑resistant)

Cleaning Code: W (water‑based cleaners); cold gentle machine wash, line‑dry or low heat; no bleach (always follow care tags)

Slipcovered: Yes — removable covers on seats/backs (zipped)

Frame: Solid + engineered wood with corner‑block reinforcement; spring‑free seat platform

Seat Cushions: High‑density foam layers (approx. 30D/35D)

Back Cushions: Foam + poly fiber fill

Design: Modular; reversible orientation

Connectors: Included for all modular pieces; ottomans do not include connectors

Anti‑shift tip: Non‑slip pads recommended on hard floors

Feet: Standard low‑profile feet (~5 cm / ~2 in) included; taller feet up to ~7 cm available via support

• Seat Height: ~15.75" (40 cm)
• Per‑Seat Weight Capacity: up to 330 lb (150 kg)
• Seating Capacity: Typically 4 seated at once (varies by configuration)

Vacuum regularly; blot spills promptly; test cleaners in an inconspicuous area

Wash slipcovers on gentle/cold; line‑dry or low heat; do not bleach

Assembly required; all tools included

Typical setup for a 3‑Seater: about 1 hour (2 people recommended)

We currently ship to the contiguous United States. (Alaska, Hawaii, and international shipping are not yet supported.)

Orders process in 1 business day and typically deliver in 2–5 business days depending on destination. You’ll receive tracking by email as soon as your boxes scan with the carrier.

Each modular piece ships in its own box. It’s normal for boxes to arrive on different days. If any box is delayed more than 6 business days from the first delivery, contact us and we’ll make it right.

Most boxes are large and heavy (~55–106 lb). A two‑person lift is recommended for safety.

Pair details on availability, style, or even provide a review.

If your order hasn’t been processed yet, we’ll update the address right away at no charge.

If it’s processed but not yet picked up by the carrier, we’ll request a reroute.

If it’s already in the carrier’s network, we’ll try to reroute directly with the carrier. Some reroutes may incur a fee depending on timing/region.

First, check around the property and with neighbors (large boxes may be left at building entries). If still missing, reach out with your order number and we’ll investigate with the carrier.

We offer free returns within 30 days of the last package being delivered. To qualify, the sofa must be in its original packaging (we provide prepaid labels and help with pickup scheduling).

Because we operate through shared U.S. vendor warehouses, returns must be in the original boxes so the warehouse can identify and process them correctly. If items arrive in non‑original packaging, the warehouse will discard them and we can’t complete the return. If you no longer have the boxes, email us and we’ll explore alternatives on a case‑by‑case basis.

Email support@bromahome.com with your order number, photos of the sofa and the original boxes, and a quick reason for return. We’ll send prepaid labels and pickup instructions. Once the carrier picks up your boxes, we issue your refund to the original payment method.

If you picked the wrong color, or simply don't like the color you chose, you can swap your slipcovers once within 30 days. Covers must be clean and in good condition. Please reach out to support@bromahome.com and we’ll provide instructions.

We don’t offer direct exchanges. BROMA is a single sofa design with interchangeable slipcover colors. If you need a different layout or seat count:

• Partial change: start a partial return for the pieces you don’t need, then order the specific modular pieces you want.
• Full change: return the whole sofa and place a new order for your preferred configuration.

For color changes, use our Free 30‑Day Cover Swap (we ship your new color first; you return the originals with prepaid labels). OR, order yourself a brand new slipcover set from our "Slipcovers Only" collection page.

Fresh out of the box, cushions can feel firm and need time to decompress (vacuum‑sealed foam needs 1–3 weeks to fully relax). If you’re still not happy after the break‑in, reach out—our team can provide filler kits or replacement cushions, or help arrange a return if you still prefer.

Once we process your refund, banks typically post it in 3–5 business days. We’ll email confirmation.

Your sofa is protected by a 10‑Year Limited Warranty against manufacturing defects in the frame and structural components. We also cover reasonable defects in craftsmanship (e.g., broken zippers, stitching issues) and any arrival damage.

Normal wear & tear, misuse or accidents (pet damage, stains caused by improper cleaning), and damage from unauthorized modifications aren’t covered.

If a slipcover or zipper arrives damaged or fails in normal use, we’ll replace the affected cover.

New cushions need a short break‑in. Expect the foam to relax over 1–2 weeks with regular use. If cushions still feel uneven after that, email us — we can arrange replacement cushion cores case‑by‑case (typical lead time ~2–3 weeks).

Send your order number and clear photos/videos of the issue. If approved, we ship replacements at no cost and provide tracking.

All major cards and Shop Pay. (Installments may be available at checkout.)

If your item goes on sale within 7 days of purchase, contact us and we’ll review a one‑time adjustment.

Unless noted, one code per order.